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Our contact, terms of sale and warranty are outlined below. Cue Components of Florida 1215-C Williams Road New Smyrna Beach, FL 32168 Our phone number is 386-424-0300 (please read below) Monday thru Friday (9am - 5pm or 6pm) Saturday & Sunday - Sometimes (10am to 5pm) If no answer, please leave your name, number and a very brief message. We delete long and drawn out messages. Our phone policy: Please do not call to pick our brains or to just shoot the breeze. Time is precious and we're very busy. You do not need to call us to place an order; you can do that more efficiently and quicker online. If you have a question about a product, feel free to call. We do not provide 'how-to instructions' or 'free lessons' on cue construction over the phone. If we know you and we've built up a friendship, we are more inclined to offer out our advice and knowledge. Unless you've purchased from us or have taken our courses, we do not offer any phone support to anyone we do not know. Do not waste our time or yours with trying to pick our brain (what little we have left). Please respect our wishes. You may also email us with your questions. We promptly answer all inquiries by email. General Terms Of Sale: Payment with order by credit card (Visa, Mastercard, American Express & Discover) or by Paypal over the internet. We accept checks, money orders and bank wires as well. All orders must include payment in full. All items are in stock and ready for immediate delivery unless otherwise noted or agreed upon (as in custom orders, see below). If an item is out-of-stock you will be notified and your credit card will not be charged. All orders will be charged to your credit card within 48 hours prior to the day of shipping (except custom orders) unless other terms have been agreed upon. We do not under any circumstances rush our craftsmanship and proceedures. If you do not have patience, there are many other outfits who can satisfy your requirements immediately. Craftsmanship, like fine wine, take time. Deposits: Any deposit or payment remitted is subject to liquidated damages. In-other-words, we will refund your deposit less any costs incurred as a result of your default. Best to be certain of what you want and are ordering before you order it. We live up to our expectations and we hope that you will do the same. Warranty: Workmanship and materials are guaranteed provided there is no abuse. Returns: All products are guaranteed genuine and as represented. If you are not 100% satisfied please phone or email us for a return authorization number (RA #) within 3 days of receipt for a prompt and cheerful refund. We will accept returns on most items provided they are returned intact and in the same condition as sent. All sales are considered final after 3 days. We do not refund postage costs and returns are at the buyers expense. Please be sure to include your name, address, phone number and email address as we may want to contact you regarding your order. If you have any special requests, please note them on the order form.